Escalation Matrix – Finsys
First : Your own Relationship Manager
Second : Senior to your RM ( Senior Implementor )
Third : Vice President
Fourth : Finsys Management
Parallel 2 : Call centre number 9015220220 ( Ext : 1 or 2 )
Parallel 3 : Whatsapp group for your company (for emergencies, and where communication is not possible with your RM or call centre )